At YeloDeer, we’re dedicated to redefining warmth and reliability in winter living. As we strive to Be THE #1 HEATING CABLE BRAND for Homes, our mission extends beyond innovative products, it’s about delivering unmatched peace of mind. Every heating solution we craft undergoes rigorous quality control, ensuring durability and performance even in the harshest conditions.
Your Trust, Our Priority
YeloDeer is committed to quality. Our transparent warranty policy protects you against manufacturing defects or product malfunctions that occur under proper use. We respond quickly and fairly—with a repair, replacement, or refund—to ensure your comfort is never compromised.
Hassle-Free Warranty Coverage
Every YeloDeer product is backed by a minimum 1-year limited warranty, with extended protection available for select items. Our goal is to make warranty support simple, fast, and fair, so you can shop and install with confidence.
What’s Covered:
YeloDeer warrants that its products are free from defects in materials and workmanship under normal use and service for a period defined per product category.
This warranty covers:
✔Manufacturing defects in materials and workmanship.
✔Failures occurring under normal residential or commercial usage.
✔Defects resulting in system malfunction during the warranty period.
✔Controller or thermostat failures due to internal component issues.
✔Heating cable failures under proper installation and usage conditions.
If an issue arises, YeloDeer will—after determining that the product is eligible for warranty—provide one of the following solutions: Repair, Replacement, or Refund.
Fast Resolution: We’ll respond within 2 business days after receiving your claim, with a tailored solution based on our evaluation.
What’s Not Covered:
This warranty does not cover damage or failure caused by:
✖ Improper installation, including failure to follow provided instructions or applicable electrical codes.
✖ Use in unauthorized or unintended applications (e.g., incorrect voltage, incompatible control systems).
✖ Modification, misuse, abuse, neglect, or accidental damage.
✖ Damage from acts of nature (e.g., floods, lightning, earthquakes).
✖ Normal wear and tear, cosmetic issues, or discoloration that does not affect function.
✖ Installation or removal costs, shipping fees, or other indirect damages.
✖ Products purchased from unauthorized sellers or second-hand.
YeloDeer reserves the right to determine warranty eligibility and may require proof of purchase, installation records, or photographs of the issue for claim processing.
How to Claim Your Warranty:
- Prepare Your Details: Provide your order number, purchase date, and a clear description of the issue.
- Submit Evidence: Attach photos/videos showing the defect to yelodeer@yelodeer.com.
- Fast Resolution: We’ll respond within 2 business days with a tailored solution—repair, replacement, or refund.
Please note: The warranty period begins from the purchase date shown in your order confirmation.
Extend Your Warranty for FREE!
Record a Video & Get 12 MONTHS Extra Warranty!
Share your experience with us! After receiving your YeloDeer product, simply record a 1-minute (or longer) video showcasing: Your thoughts about the product, Your installation process, or any creative use of our product!
Submit your video via the link below, and we’ll automatically add 12 extra months of warranty coverage to your purchase!
[Click Here to Upload Your Video]
The warranty term for all categories is shown in the table below, and it starts from the purchase date of the original order.
