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Help & Contact

If you encounter any issues or have questions related to:

Product specifications / Product compatibility / Application of our products

Customization options / Order processes or lead times

And any other inquiries.

If you want custom products, you have specific requirements for heating cables or other heating products, or If you're interested in bulk purchasing or distributing our products.

Please feel free to contact us.

Our service lady Demi and our engineers will promptly respond to your inquiries, discuss your needs, address your issues, and consider your suggestions.

1. Email with Images, Audio, or Videos

They are very helpful for us to better understand your situation and respond faster.

Email: yelodeer@yelodeer.com

2. Send Videos

We highly encourage you to send us videos. Whether it's demonstrating how you're using the product, highlighting any issues you're facing, or explaining your specific requirements, a video gives us valuable context.

It helps us quickly grasp your needs and provide the most effective solution without delay.

Submit via Dropbox

Once we receive your message, we will respond to you within one business day.

Quick Message